Returns & Refunds
Gift wrapping and packaging
If this is a gift and we are shipping to someone other than the purchaser, please let us know! We will ensure the packing slip does not include any pricing, and you can place a personalized message for us to print.
When we are shipping gifts directly, buyers are responsible for ensuring that the address listed in Shopify is the correct address for us to ship to.
Custom and personalized orders
Much of our vinyl work is based on custom requests from the buyer. When making your request, please understand we cannot cut trademarked and copyrighted logos . If you are requesting that we cut your company logo, please either have permission (we will ask) or be the owner of the logo.
Adhesive vinyl decals displayed outdoors - we use outdoor rated vinyl that typically has a life span of 6-7 years. Normal weather conditions will not generally affect the decal in any way. In the small chance that your decal is affected by sun (fading), or other adverse conditions within 5 years, please contact us. We will ask for a picture of the damage/fading, however, we will gladly recut the decal for you at no charge.
Iron-on vinyl: Ensuring correct adhesion is the key. Sealing the edges is very important. We send instructions and a practice decal for you. Do not fold or wash your newly applied iron on decal for 24 hours. Do not use very hot water when washing. Turn the shirt/item inside out when washing.